Interview Question On ITIL Foundation:

ITIL Foundation interview questions

1.What is ITIL?

2.What is IT Service Management (ITSM)?

3.What are the main differences between ITSM and ITIL ?

4.Are you ITIL certified?

5.Is it possible for an organization to be ITILcertified?How?

6.What is ISO20000? How does it relate to ITIL?

7.What is  an IT service?

8.What  does service management excellence mean to you ?

9.What is the business value of ITIL?

10.What are the benefits of ITIL?Are there any drawbacks to using ITIL?

11.Why has ITIL become such a popular framework?

12.What are the stages of the ITIL lifecycle?

13.What is the most current version of ITIL?

14.How does ITIL help to reduce costs and minimize total cost of ownership (TCO)